MAXIMIZING CLIENT ENGAGEMENT IN THERAPY: USING EFT SKILLS TO BUILD YOUR IDEAL PRACTICE

LAURA CROSS, LMFT, CERTIFIED EFT THERAPIST AND SUPERVISOR

Fee $79 per person; $59 EFT Maine members; $39 Student Rate

Description:

This workshop will teach you how to use your EFT knowledge and skills to maximize your client’s level of engagement in their therapy experience. You’ll learn why the therapeutic alliance and clinical skill are only two of the many contributors to clients having high levels of engagement or terminating prematurely. Focusing on these skills will allow you to change how you view ‘awkward business conversations’ to begin seeing them as opportunities to gain valuable clinical insight into your clients and their experience. You’ll see examples of how, when done thoughtfully, these conversations can result in a deeper connection and commitment to therapy.

Whether you are struggling to retain clients or your calendar is full, understanding how to maximize your client’s level of engagement will help you enhance their experience, bolster your overall client retention and provide you with the opportunity to do your best work.

Learning objective

1. List the factors that contribute to client engagement and how they impact your client’s commitment to therapy as well as your experience as a therapist.

2. Explain how to apply client engagement concepts to client satisfaction assessments in order to identify high and low levels of engagement

3. Apply client engagement principles to therapeutic leadership interactions in a way that promotes connection and trust.

Laura Cross, LMFT, Certified EFT Therapist and Supervisor

Laura Cross, LMFT

Laura Cross is a Licensed Marriage and Family Therapist, Certified EFT Therapist and Supervisor and owner of a group private practice, Individual and Relationship Therapy Center (IRTC) in Denver, Colorado. Laura is also an AAMFT Approved Supervisor and Practicum Supervisor for the University of Colorado Denver’s Couple and Family Therapy program. Laura and her team focus primarily on serving clients using Emotionally Focused Therapy with individuals, couples, families and all types of relationships. Prior to becoming a therapist, Laura spent 22 years in Washington, DC, specializing in sales and marketing in the medical device industry. During her time in this competitive space, she gained valuable experience working with various types of clients, many with competing and challenging needs. Laura held positions in both sales training and product development, and through this combined experience, Laura learned the critical importance of connecting with, and understanding, the client’s experience in ALL interactions and the profound value of mastering ‘awkward’ conversations in order to maximize each client’s engagement in their therapy journey.

Testimonials from participants

“Laura Cross brings her business background and experience alongside her experience as an EFT therapist and supervisor into our EFT world as she shares how to engage our clients from the first point of contact. Laura’s professional presentation is clear and offers several actionable steps we can employ immediately. Laura warmly welcomes questions and provides focused answers. I highly recommend this workshop.” -Wanda Garner, EFT Therapist and Supervisor

Engagement was so helpful because she takes the EFT Attachment framework and applies it to the entire client journey. She has such a beautiful, clear, and natural ability to teach the material in a concrete, experiential, and compassionate manner. There were a ton of takeaways from this training that I have implemented in my work with clients and it has impacted my overall perspective on some of the business side of things as well. I can't say enough positive things about Laura and her Client Engagement Training!" -Rachel Thomas, MA, LMFT (she/her/hers) Certified Emotionally Focused Therapist and Supervisor